Lost in the Terror: The Crews of 9/11

Updated on September 10, 2016

Tomorrow will be 15 years since our nation was brutally attacked by terrorists. On that day, thousands were murdered and thousands of others responded with heroic actions. Those actions saved countless lives. Just as those heroes on the ground gave of themselves unconditionally, there was also a group of professionals who did the same in the air. These professionals were often described in press reports as “Plus Crew”.

In truth, this brave group represented the very first of the first responders. PLUS CREW were the people whose job training should have, but never did, prepare them for what lay ahead that morning, despite the fact that government agencies were aware that something big was being planned.

Before American flight 11 hit the North Tower and started the chain of shocking events, two flight attendants had been on the phones for over 20 minutes talking to two different divisions of their airline. These calls informed American officials the hijacker’s seats and the cabin conditions. They informed them that the terrorists were in the cockpit and that the cockpit crew had likely been killed.

Flight attendant Amy Sweeney had just returned from work that morning after being on maternity leave. She was the main runner going forward in the airplane cabin in a daring fashion, gathering information and then giving it to Betty Ong, another flight attendant, who in turn relayed it to American headquarters through Reservations in Raleigh, NC.

While Sweeney and Ong were informing American what was happening aboard their flight, even describing a bomb they had seen, their captain, John Ogonowski, intermittently held down the push-to-talk button on his steering yoke, allowing Boston Center, the FAA Command Center in Virginia and all the aircraft in the vicinity to hear hijacker Atta say, “WE HAVE SOME PLANES.”

Likewise, on United 175, flight attendant Robert Fangman heroically advised his company that his cockpit crew had been killed, a flight attendant stabbed, and mace gas sprayed in the forward section of the plane. Flight 175 was only 17 minutes behind Flight 11 as millions watched it crash into the South Tower.

Prior to Robert’s call, Captain Victor Saracini and his co-pilot had overheard the words of hijacker Atta on American flight 11. Even though they did not know where it was coming from, they reported it to their New York controller and asked that the message be relayed to United headquarters.

Shortly after American learned they were missing another plane – AA 77 -- they received relayed information from flight attendant Renee May’s parents who informed them that their daughter’s flight had been hijacked. Minutes later American ordered all of their airborne fleet to land -- before the national order was given to all airlines.

The last plane to crash that morning was United 93. A 2006 film entitled “Flight 93” made the phase “Let’s Roll” famous as the last words of the passengers and inflight crew as they stormed the cockpit. Earlier, Sandy Bradshaw, one of the flight attendants, had called United’s maintenance on the direct line telling them of their hijacking. She showed incredible courage in the face of imminent danger.

Captain Jason Dahl on flight 93 had the communications microphone on as the terrorist rushed into the cockpit for the kill. The struggle could be heard in the nearby airways and in the Cleveland Air Traffic Control Center.

None of these flight crews had been given briefings on suicide hijackings. None of the crew members knew what was happening on the other flights. But all of these crew members did their utmost to inform their employers and controlling agencies about the events occurring. They were all individuals working together gathering crucial information in the face of an unfathomable predicament. Their actions and attempts to communicate what was happening on their planes gave the Federal Aviation Administration a deeper appreciation of the events they were facing. It only took 59 minutes from the time of the first crash to order all airborne flights to land.

Those of us who spent our careers in the airline industry are proud of “Our 33” -- the unfortunate ones that got caught in this horrific attack on our nation. We are proud of their strength, intelligence and fortitude knowing that by being persistent and determined they allowed those with authority to make quick decisions saving thousands of lives on that day of terror.

Questions & Answers


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      • GG Baba profile imageAUTHOR

        GG Baba 

        2 years ago from Southern California

        Yes Sharey we are so connected and that is why it is so important that our nation hears our words!

      • profile image

        Sharey Guagenti 

        2 years ago

        Thank you so much for reminding us of the bravery of those 33 crew members and the fortitude of their actions carrying on during a horrific very scary confusing time for them…

        God Bless….we are all connected as crew members….our family..

      • GG Baba profile imageAUTHOR

        GG Baba 

        3 years ago from Southern California

        Thank You Joanie for your kind words. If you go to the article on my hubpages you will see that memorial. The article is" If Only You Had Used Us" The site is hubpages.com/@ggbaba

        Thanks again, Barbara aka gg/baba

      • JoanieMRuppel54 profile image

        Joanie Ruppel 

        3 years ago from Keller, Texas

        Thank you for reminding us of the bravery of these 33 souls, just that many more to add to the list of heroes that day. There is a Flight Crew Memorial Monument in Grapevine, Texas (near DFW airport) for these heroes

      • GG Baba profile imageAUTHOR

        GG Baba 

        3 years ago from Southern California

        Thank You for your comment and believe me they were out there on other flights and if you would like to read " Were There More" just put in this site and all the articles will come up hubpages.com/@ggbaba

      • profile image


        3 years ago

        Thank you for highlighting the difficult work of these crews that day. We will always owe them a debt of gratitude for their efforts.

      • GG Baba profile imageAUTHOR

        GG Baba 

        5 years ago from Southern California


        I still remember your last trip and the wonderful dog rescue work that you do. We all have a role in life, and i guess mine is continuing to keep alive the memories of the 33 crewmembers that lo0st their lives on 9/11. That fatal day not only unfairly took the lives of these colleagues, but changed the airline industry and lives of all of us who flew. Thank you for your kind comments. Miss you too.

      • profile image

        Doris Sternberg 

        5 years ago

        Barbara, you r so special! Your writing is very special and I will never forget. I miss friends like you from UAL. I hope your life is as beautiful as you........Still have and love the doggie angel pin you made for me.

      • GG Baba profile imageAUTHOR

        GG Baba 

        6 years ago from Southern California

        Wow Kathryn I didn't know about your fall. Miss seeing you on Sundays.

        We now have and 8am, 9am Zummba class and 10:15 deep water. They really increased the schedule.

      • Kathryn L Hill profile image

        Kathryn L Hill 

        6 years ago from LA

        9/11/13 Hi Barbara! I reviewed this article today! Friends and I stopped at the memorial exhibit of 3000+ flags representing those who died that terrible day. The flags were placed in the large expanse of Pepperdine U's green lawn today facing the ocean and flew in the breeze en masse. I thought of you and I cried for them.

        How 's the Sunday crew doing?

        love, Kathryn.... still recovering from concussion I received from fall in March! Recovery slow but sure. Hope all is well with you!



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